2 months ago at client site we moved Adagio to a new server. Everything was re-installed and licenses were re-entered, including both Adagio license and Crystal registration number for Crystal Reports for Adagio.

Now when starting Receivables, a message comes up "Custom Reports were found in O:\softrak\crwin\customrp but cannot be processed because Crystal Reports for Adagio was not registered within 60 days of installation."

When I log in to the server, I can open Crystal Reports and the registration number is there.

What am I missing?

Found the answer.
Crystal Reports had the license, but the PrintTool did not.
No one actually starts PrintTool.
Starting PrintTool and putting in the license solved the problem.

Hi Kate - I'm running into the same issue.

I moved a client from one server to another and the new server wants me to re-register Crystal.

Do you happen to know where the Crystal Reports registration number is?