Good day to you all!

I have just been asked to setup a new set of books which I have done on numerous occasions.

This is to include Ledger, AP & AR.

The account I am using is the SYS account and it works everywhere to open folders with full rights - the user ID & password combination is correct.

However, when trying to add these new books I am getting the message noted above: "Caution: signon failed" and the data sets are not created.

Any assistance would be most helpful.

Thank you and,

Cheers, JK

Have you created the datasets? Is the path and data extension correct?

Hi Andrew,

Thank you for your prompt responce.

The path I usually follow is to:

1. Ledger - data creation - provide folder and extension
2. AP - data creation - provide folder and extension
3. AR - data creation - provide folder and extension

Starting with creating the Ledger data

a- I answer "Yes" to the confirmation dialog
b- I "Ok" the EZfile Directories

The system responds with an error dialog stating the message noted above.

I have tried this on:

1- our standard ACL network controlled folder,
2- a network share with no restrictions,
3- a local folder with no restrictions.

They all yield the same result.

Thank you and,

Cheers, JK

You haven't filled in the password correctly before clicking the "Create" button.

The password is correct - I've checked the obvious...

I use this to open the other data sets w/o a problem...

Cheers, JK

Hi JohnK

Copy the ADSPROF.xxx (where xxx is the data extension) from another dataset where SYS works to this dataset location.

Steve

Hi Steve,

That did it - I guess the file that is being copied into the new folder is corrupted correct?

Should I copy a good file back up - if so, where to and using what extension?

Thank you - this has been very helpful!

Cheers, JK

No, it's not corrupted, it was just pointing to a different list of users.

That file gets backed up whenever you do a complete backup under File | Backup.

Steve

Hi Steve,

This is really weird because I have created numerous companies over the years and never had this problem.

I just retried the operation on a local drive and the only way to make it work was to do your trick.

I have done a full backup of one of our systems including an integrity check and then tried to create a new data set once again but with no success.

What do I need to fix so that this issue is corrected? i would hate to be caught in a position down the road where we cannot add data sets and then we need to get the heavy weights in to "tap the fridge in the right spot"!
<grin>...

As always, thank you and,

Cheers, JK

The Adagio Opportunity Conference is where you learn about fridge tapping.

Upsell - upsell! <grin>

Any suggestions gentlemen or should I just accept the work around?

Thank you and,

Cheers, JK

Actually John, I was quite serious. The AOC is where we teach this stuff, otherwise you get to rely on the skills of the heavyweights who invest in that training.

The Currency and Task Folders are not set up the way you think they are. That's the best information we can provide over the forum.

Actually, Andrew, I was quite serious in my comments as well!

I will continue with the hack and will table this issue for now as I suspect the fix is not serious one.

I guess it is all how one defines a technical support forum isn't it?

Cheers, JK

Hi JohnK

I don't have an answer for you as to why you are experiencing this problem now.

If I have a workaround that works and isn't too painful, I don't think too hard about figuring out a way to avoid needing it. I leave that to smarter people.

Steve

Steve, i have a similar issue. I have a user who is assigned to a group which has "permit all". The user can open Ledger, Order Entry, Sales Analysis but not the other programmes. Note the user was recently moved to this group to give additional rights. I get message "unable to login. Group " " assigned to user " " is not valid.

All the data are in the same path - /Softrak/data

Hi CPS

This is not exactly the same issue. In JohnK's case the problem was across companies, and you are talking across modules. My workaround of copying the ADSPROF file won't work for you.

I need to know more. Which modules can't the user access?

Can you attach a screenshot of the message. Something doesn't look right in the way you typed it.

Steve