After updating (same way I always do) yesterday Adagio Ledger to version 9.2A (2014.10.20)

I get this message:

The table "ALX92_Trial Balance_Temp" could not be found. Error in File Altrial_v2{A7C3E5D5-1951-41B8-9530-D33FBD6B6A52}.rpt:
The table could not be found.

This happens with every and any report I try to print now. What did I do wrong??
Thank you,
Shirley

Hello Shirley,

What operating system are you using? Were there any messages you noticed during the install of the Upgrade?

Windows 7 Pro. 64-bit

No messages at all during the install

Hi, Shirley,

It sounds like not all files were updated properly during the install. When no one else is in Adagio at all, have you tried rerunning the install to see if that fixes the problem?

When you redo the install, please pay particular attention to any messages that may be displayed during the install. Taking screenshots is the best way to remember them.

Examples of messages received might be that there are some ~GL...TMP files created in a particular folder(s), or a message having to do with CR... (eg. Crystal Reports).

And, after when you run Ledger, do you receive any messages then.

Please let us know the result.

ok will try to do the install again and let you know. Didn't realize I could do that :-)
Thank you and have a great day,
Shirley

Got "Program Compatibility Assistant. This Program may not have installed correctly.

Reinstall using recommended settings
This program installed correctly

I'm pretty sure this didn't show up the first time it was installed.

Hi,

Thanks for the info. Any other messages?

Are you able to run Ledger? Are you able to print now? Try something simple like the Company Profile first. If that previews okay, move on to doing, say, a single account in a detail listing. If you receive any errors, let us know.

one thing I did notice as it was flying by on the install, it said "skipping template files"?

If the files already existed with the same properties, the install wouldn't need to reinstall them.

Please try Ledger and printing again.

Didn't change anything - cannot print or preview

when trying to print it says "loading print engine...." then the error comes up

Hi, Shirley,

What error exactly comes up? And, is this error occurring when you print the Company Profile? I'd like to know what happens when you try to print that report please.

This is the message I'm getting. Of course it changes with every report I try to print or preview.

The table "ALW92_Company_Profile' could not be found. Error in File Alacctp_v2{B1F48895-F518-4B63-BFD9-6564590C83CF}.rpt:
The table could not be found.

This error comes up when trying to print anything from any of the reports in the Ledger. It will show the "blue" loading line, then goes to "loading print engine..." then up comes the error.

Only place I can print within the Ledger module is in the Financial.

HI,

Thanks for the extra info.

1) There's one other report I'd like you to try please. Would you select File | User Preferences and print/preview the Listing? Let me know if there is any error received with this report and, if so, exactly what it is.

2) Then, would you select Help | System Status from the main Ledger menu. Select the Proceed button and, on the next screen in the upper right corner, select the System Snapshot button. At the top of this next screen, you'll see the data path and file name of the zip file that will be created. Select the Take Snapshot button. This will produce a zip file that can easily be attached to an email you can address to Support@Softrak.com. The information should provide us with more detail as to what occurred during the install process there.

Will keep looking for your reply.

no error on that report!! Printed to screen and to printer.
Email with snapshot sent

Received the snapshot, thank you.

Another question. Is anyone else in your office able to successfully print a Company Profile or Trial Balance report in your office?

Do you know for certain that your Windows user profile has full access to the entire Softrak folder on the server? If not, you may need to contact your Adagio consultant or IT people to confirm this.

Looking through the System Snapshot may take a bit and I may well have other questions for you also.

I'm the only user at present. When there is another user they only have access to AP.

As for full access ... you got me there - not that computer literate ... guessing I may have to bite the bullet and contact the consultant :-(

Hi, Shirley,

It's important that you have full access to the entire Softrak folder. Actually, the other user would want this also but, for now, they are still running an AP8 product.

Please check and confirm this with us.

Also, when you do installs, do you use the same Windows user logon as you do normally, or do you have a special Windows user logon for doing installs with?

Only one log on for this computer where Adagio lives.
Seeing if I can link up with our consultant about the access, but sure she set this computer up as the lead.
Will let you know what I find out

Hi, Shirley,

Want you to know that we are still investigating this on our end.

I know it's late there. I'd like to contact you in the morning. With our time difference, could you be available for me to call around 12:30pm your time tomorrow?
Or, would 1pm work better for you?

1pm would be better here ... thank you!

Great. We'll make it 10 after then to give you a chance to get settled.

Hi, Shirley,

Thanks for your time earlier. Seems the problem you are facing is a network rights issue and not having enough rights to the ODBC and dictionaries GL92 uses when printing reports. The User Preferences report that you were able to print doesn't use these tables.

Your Adagio consultant should be able to rectify this for you.

Thank you - hoping to be back to normal this afternoon!

Unfortunately enough rights to ODBC doesn't seem to be the problem.
Hoping to have it rectified on Monday - more troubleshooting then.

This issue is resolved and dealer is in process of cleaning up system so problem won't occur in future.