Client just emailed with the following Payables error. They are using Payables V9.3B(200321):

"Control 'TSEQuikGrid($01947E10) has no parent window. Path:~TSEQuikGrid($01947E10)"
Continue application.

Never seen this before. Any suggestions?

Thanks in advance.

Hi John

What were they doing when they got the error message?

If they were printing a report, then you will want to rename the \Softrak\Payables\ModifiedReports folder (if it exists) and see if that "fixes" the problem. If it does, then there is a modified standard report which needs to be updated. I would like to know the name of the report they were trying to print.

Steve

Thanks Steve. Don't know but will find out and get back to you.

John

Steve she gets the error after she prints cheques. Now I am not sure if that means after she has clicked on the satisfactory switch and the error comes when she prints the check register or if the actual advice/check spec is corrupted.

Will let you know.

John

Steve to follow up from previous she gets the error after checks are printed. Everything else OK. So going by your theory then the check spec is corrupted? The canned reports seem to be fine. Will further investigate tonight.

No idea why they would have received that error. We just re ran her payables run and went without a hitch.

Not sure if you can shed any light on the error suppport?

Thanks in advance.

Hi, John,

When they've finished printing everything, they are returned to the Active System Check Runs window. How many fields/columns do they have in that window? How wide/#characters are the columns?

Do you receive the same error if you print a System Check run in your office using a copy of their data? Ideally, this will be a backup of their data made 'prior' to doing the system check run.

If so, please do 2 things: (a) send me the data and (b) at the site, create an Adagio Snapshot and send that to me also.

Support,

I will get you that information tonight when we can log in.

As for the data I will zip and send to where?

Thanks in advance.

Hi, John,

Upload it to our database repair site (softrak.com/dbr), flag it for TechSupport and put the client name in the Comment field please.

Will keep an eye open for the Adagio snapshot also.

Sorry support will get that info out to you this evening. My apologies

Support we just uploaded the Status.txt file. The Snapshot crapped out and would not create. So assume the text file will suffice for now. We checked the integrity of the files and all checked out. As did the printing of multiple reports within the system.

Thanks in advance for looking into.

If the snapshot didn't run, there's a good reason for it. Often rights.

Sorry but the Status.txt is not enough in this case. I would like the data and an Adagio Snapshot please.

I haven't seen the data come in yet either.

The error we are getting is an error and error code '2' is being encountered. Does this confirm rights?

They have full rights (to our knowledge) since they are able to use the system to enter/post etc with the data. So there must be something else going on.

Will contact their IT on this rights issue.

We didn't send the data purposely since we ran into this issue. FWIW the data is 'clean'. At least according to the data integrity check.