Can not print the listing. Help!

Check the ranges you are selecting on the Fax Queue Listing dialog.

Same old ranges we've been using the last 2 years.

OK.

What do you mean by "cannot print". Do you get a message? Does it appear to try to print? Have you tried a different workstation? Can you print from the sample data? Can you print the company profile?

Yes, a message says printing fax queue and it appears to try to print. I have tried different workstations. No problem printing company profile. Only happens in one data set(OE). Can't find sample data. Thanks for the reply Andrew.

Does anything come out on the printer? An empty page?

Can you 'Print Preview' the fax queue report successfully? This can help identify the problem based on the results.

Also make sure than none of your ranges are from 'blank' to 'blank' but rather 'blank' to ZZZZZZ. And all the checkboxes selected too.

Has this worked for you before? It appears it has as you mentioned using the same ranges for the lat 2 years. The report is unchanged since 2004.

I assume this is when printing the fax listing from within OrderEntry. Do you get the same thing happening if you print the fax queue listing from Receivables for the same data? The fax information is shared across all applications for the data set.

Perhaps run CHKSYS.EXE on the workstation having the problem - maybe the wrong report tables are being read and this utility (found in the \softrak\system where the Adagio programs are installed) will determine this.

Nothing at all.

Are you sure there's something to print? Can you print in from OrderEntry? or Receivables (they list the same queue)?