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#18132 - 08/06/09 09:54 AM Financial Reporter - error message
CLWD Offline
Adagio Enthusiast

Registered: 08/06/09
Posts: 21
Loc: Canada
(216.110.252.70)
Everytime I go into the Financial Reporter a message comes up that reads "An attempt was made to access an unnamed file past its end". How do I get rid of this message?

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#18136 - 08/06/09 11:49 AM Re: Financial Reporter - error message [Re: CLWD]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11640
Loc: Vancouver, BC Canada
(96.49.96.191)
Hi, CLWD,

Rather than opening your data, when you go into Ledger, point to the sample data (usually installed to Softrak\Ledger\Samdata) which has an extension of SAM.

Next, go into the Financial Reporter. Do you receive the same message or no error at all?
_________________________
Regards,
Softrak Tech Support

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#18141 - 08/06/09 01:27 PM Re: Financial Reporter - error message [Re: Softrak Support]
CLWD Offline
Adagio Enthusiast

Registered: 08/06/09
Posts: 21
Loc: Canada
(216.110.252.70)
There was no error message at all in the sample data

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#18144 - 08/06/09 01:35 PM Re: Financial Reporter - error message [Re: CLWD]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
(96.49.96.191)
What module and version are we talking about (see Help | About)?

When does this message appear? After the message is displayed, can you proceed into the financial reporter? Can you "View" each of the panes normally (Data, Groups, Chart, Department, Statement Groups)?
_________________________
Andrew Bates

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#18148 - 08/06/09 01:51 PM Re: Financial Reporter - error message [Re: Retired_Guy]
CLWD Offline
Adagio Enthusiast

Registered: 08/06/09
Posts: 21
Loc: Canada
(216.110.252.70)
The message pops up after I select maintenance then maintain financial reports. After I read the message it says to press okay. I am then able to proceed into the Financial Reporter. The up and down arrows that are associated with expanding the smart sheet are not hi-lited and I cannot use them.

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#18151 - 08/06/09 02:05 PM Re: Financial Reporter - error message [Re: CLWD]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
(96.49.96.191)
The SmartSheet expand/collapse arrows will not be anabled until you have opened a statement with ".SmartSheet" in cell A1 or you have placed that text in the cell of an empty sheet.

There still a few more questions you need to answer in my post above. Module? Version? View | Departments (etc) works OK?
_________________________
Andrew Bates

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#18155 - 08/06/09 02:18 PM Re: Financial Reporter - error message [Re: Retired_Guy]
CLWD Offline
Adagio Enthusiast

Registered: 08/06/09
Posts: 21
Loc: Canada
(216.110.252.70)
I have Adagio Ledger Version 9.0A (080430).

I am able to view chart, groups, etc.

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#18163 - 08/06/09 03:25 PM Re: Financial Reporter - error message [Re: CLWD]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
(96.49.96.191)
Can you backup your general ledger data and send it to me?
_________________________
Andrew Bates

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#18169 - 08/07/09 08:00 AM Re: Financial Reporter - error message [Re: Retired_Guy]
CLWD Offline
Adagio Enthusiast

Registered: 08/06/09
Posts: 21
Loc: Canada
(216.110.252.70)
Yes - what email address do you want me to send it to

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#18171 - 08/07/09 11:10 AM Re: Financial Reporter - error message [Re: CLWD]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
(24.114.236.32)
It's in my profile - abates at Softrak.
_________________________
Andrew Bates

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