Is it possible to print a customer statement from a previous date in history? We tried it and we're only getting blank results.

9.0C (120224)

You can go back as long as there are transactions available. Since historical transactions may be purged, there may be nothing to print.

Hi Andrew, We are only going back a couple of months. The historical transactions are all still there. But the statement is blank. What are we doing wrong?

We have outstanding transactions only unchecked.

Maybe there weren't any outstanding transactions back on the date you are trying to print for? Try disabling the option and seeing what prints.

There are transactions in history that should be showing up. We've tried it for a few customers and getting the same results. Doesn't matter if we disable the option or enable it, the results are blank. This used to work but something seems to have changed. I don't think we've done any service packs or upgrades. Maybe I changed a setting somewhere? We'll keep trying to figure it out.

Susan,
Try printing statements without having the 'Outstanding Transactions Only' checked.